Company Overview
Bartlett Legal Group is a nationwide, military–spouse-owned firm, accredited to represent veterans in VA disability claims and appeals. With deep personal ties to the community, they are dedicated to supporting clients through the complex VA benefits process.
Challenge
Before partnering with us, Bartlett Legal struggled with an unreliable IT provider. Communication was weak, responsiveness lagged, and each support request came with unexpected expenses and prolonged disruptions. They needed a tech approach that was stable, cost-efficient, and built on transparent communication.
Our Solution
- Transparent Service & Pricing
We implemented clear, predictable monthly billing—eliminating surprise costs and aligning IT investments with strategic goals. - 24/7 Helpdesk & Maintenance
Continuous support ensured fast response times and removed downtime that used to stall client services. - Proactive Incident Prevention
Our approach included regular system health checks, patch management, and preventive care to keep systems running smoothly. - Open Communication Channels
We established regular check‑ins and a direct communication line, making tech concerns easy to report and resolve quickly.
Impact (First 12 Months)
| Metric |
Result |
| Overall Monthly IT Costs |
↓ ~20% via service consolidation |
| Incident Rate |
0 reported incidents since onboarding |
| Communication Quality |
Clear, consistent, and proactive |
| Client Confidence |
Elevated trust in IT supporting core operations |
Testimonial
"Since switching to Two Factor, our tech landscape has stabilized. We’ve gone from unpredictable downtime to zero incidents, and our IT partner communicates like a teammate." — Bartlett Legal leadership
Why It Works
- Cost transparency builds trust
- Proactive support prevents issues
- Strong communication fosters partnership
- Reliable IT lets the firm focus on serving veterans
